I’ll admit it. I’m hooked on Google!
To start with, back in 1999, I was impressed with the speedy and mostly relevant search results delivered by Google. I got mesmerized by their growing coverage, the advanced tools, and mostly by their simple, uncluttered, spartan interface that never changed in years. I got lazier and hooked even more when Google started suggesting queries I could use – now I don’t even type my query fully often, and pick from the query suggestions list instead. My addiction to Google has only gotten worse with Google Instant, where I get results as I type (granted, that this thing works well some times, and is downright irritating at other times when it slows down my typing of the query). There are these delightful situations where I type in the name of a company, and I get the company’s web site, address, phone number and a map, ready for use – exactly what I needed. Examples like this abound. In all, these are ingredients of the Google seduction! Masterfully crafted tools and features that keep me hooked and coming back for more.
You know what I mean! It’s highly likely, from seeing market share stats, that you, like me, are hooked on Google too!
If you’ve seen the previous posts here, you might have noticed that I’m an entrepreneur, and my team has created an alternative search engine that will be released to the market soon. Why am I admitting to being seduced by and hooked on Google? Because it is true, and it is a reality I expect to encounter again and again in releasing our brand new search engine to market soon.
As productive and as satisfying my searches like these are on Google, there are different types of searches I do often which are downright frustrating and painful.
Take for instance the time when I wanted to find a good laptop suitable for use by son who was heading to college (this past summer). I was buying a laptop after a 2 year gap, so I had to find out what laptop technologies were out there, research specific features of interest to us, find reviews of models, find deals etc. – the whole effort lasted many hours. During this time, I used Google out of habit, and had to wade through tons of irrelevant and commercially hijacked results. It wasn’t easy keeping things together that I found interesting along the way, and it certainly wasn’t easy to share findings readily with my son. And in parallel, my son did some searches and we couldn’t easily get in synch with our efforts. Irrelevant results, lot of time spent in sifting through results, no easy way to save what was useful, no easy way to share, no easy way to find things together, and no easy way to pause the searching process and continue from where I left off.
Here’s another example … recently I had to research hypoallergenic sun screen / sun block solutions because my family had developed an allergy to something in traditional sun screen products. I recall spending over 8 hours, Googling over and over across dozens of different queries, pouring over pages and pages of results, sifting through the gunk to isolate useful nuggets. Since I had to do this across multiple sessions, often I had to repeat my searches and sift through the same results, often irrelevant, over and over again. Post-it notes, clippings in a Word document, patchy email notes sent to other family members about this — this was my toolset for collecting, sharing and collaborating. I did find 2-3 products finally, but it wasn’t easy. And I’m an above-average searcher myself!
In late 2009, my extended family decided to have a family reunion in Florida. In that context, we had to search for travel options, accommodations for 16 people, attractions, food/eating choices and ideas and a whole lot more. Of course, I Googled over and over and over across many days doggedly, used emails to collect information and share with other family members across the country, and eventually we did have a great reunion in the Orlando area. But, Googling offered little support in accomplishing this whole task!
If you think these searches are outliers, think to your own experiences of researching to purchase a gadget, an appliance or any big ticket item. Think about the time you started researching places for a vacation with family or friends. Or when you had to find more about a disease or medical condition and treatment options for a dear one. Or the time when you had to find a supplier for a product / service at work. The list is quite large, of searches like these, where the search itself is a process, and not something that yields an answer with a single query and the desired result on page-1. Whether these searches emerge from our need as a consumer, or as a student, or as a business professional, the problem is the same! The instant gratification that seduced me and you into using Google, and has us addicted to it, doesn’t do a darned thing to help here.
I don’t know how to say it, except quite bluntly – Google isn’t designed for searches like these, at least not today! Neither are other mainstream search engines.
The irrelevant results, coming from the search result pages that have been hijacked for queries with a commercial intent, make it worse. Check out Paul Kedrosky’s post: Dishwashers, and How Google Eats Its Own Tail, Alan Patrick’s post: On the increasing uselessness of Google and Jeff Atwood’s post: Trouble in the House of Google for more examples where Googling isn’t helping as it might have some time ago. The subject of declining relevance in search results is a separate topic that I’ll write more about later.
These searches are expensive in terms of time – your and my precious time lost in googling over and over. And yet, each one of us goes back to Google every so often for a need like this, and go through the same time wasting process over and over again!
So, when you factor in these sorts of searches that you do, what is the real cost of your searches in all?
Seduced by the tools of instant gratification, I personally believe we have been enslaved into using Google (and same could be said for regular Bing or Yahoo or Ask or AOL users too) even when it is not the right tool for the job. “If the only tool you have is a hammer, everything looks like a nail”, the saying goes, and it seems that the vast majority of searchers are using the Google hammer all the time, even when it is clearly not the right tool for the job. The cost of doing so? I don’t have concrete numbers to share yet, but I think it is safe to say that there’s a HUGE collective productivity loss from using the wrong tool for a searching job like this!
What is your opinion on this matter?
My startup, Zakta, is set to launch SearchTeam, the world’s first real-time collaborative search engine soon. By combining tools to search, collaborate and curate into a single integrated solution, we hope to provide a useful search tool for finding information like this individually, or together with friends, family members, colleagues or other trusted people. I’ll share more information about this in the coming days and weeks.